Service Agreement -

Project Service Agreement

2 - On-site Preventative Maintenance Visits
5 - Remote Service Instances Included
Up to 40 hours per year on site labor included for break/fix after 40 hours discounted labor rate included.


Unlimited Helpdesk Phone and email support included

All times refer to FTS regular business hours: 8a - 5p, Monday - Friday.
- Helpdesk phone support - response time within fifteen (15) minutes.
- Remote service and diagnostics - response
time within one (1) business hour.
- Helpdesk email support - response time within eight (8) business hours.
- Onsite Technician - response time within eight (8) business hours